Refunds and downloads
Here, clearly and without fine print, is how the downloads for your purchases work and when a refund is applicable.
Your downloads, always available
Your files do not expire. You can download them again whenever you want:
- 1. Right after payment, you receive an email with the download link.
- 2. You can also go to My Account → Downloads at any time.
- 3. If the link doesn't work for you, write to us and we will resend your access within 24–48 business hours.
Refund Policy
Mirai Series sells digital products with immediate delivery. Due to their nature, once the download is available and has been completed, the right of withdrawal does not apply, in accordance with the applicable regulations of the United Mexican States. However, we do issue refunds in the following cases:
- The downloaded file is corrupted or does not open, and we are unable to fix it.
- You receive a file different from the purchased item.
- A verified technical issue prevents you from downloading, and we are unable to resolve it.
Refunds are not applicable in the following cases:
- Change of mind after downloading the files
- Issues when printing the artwork (everything is covered in the Printing Guide)
- Purchases made without having read that it is a digital product with no physical shipment
Common download issues
- The file won't open → download it again from My Account and open it with Adobe Acrobat.
- The download is cut off or incomplete → the connection may have been interrupted; try again from My Account.
- The link says “expired” → go to My Account → Downloads, or contact us.
- You can't find the purchase email → check your spam folder; if it doesn't appear, we will resend it to you via the Contact page.
Do you need help with your purchase?
Write to us with your order number and we will resolve it with you.
